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This technical help system (knowledge base) addresses frequently asked questions and known issues concerning Web services. If you do not find the answer to your question, please contact us.

How to use Web Traffic Analysis's Report Generator?
This Web service in its entirety (you only see its online version) is a powerful tool for detecting trends, patterns as well as abnormal behaviors of the traffic on the City Web sites. To use it, simply enter your specific criteria (almost any combination is acceptable) in the entry form, and then click on the Generate Report button. However, there are a few things as listed below that you need to know to correctly use the tool and understand the generated reports.

• This Web service only reports on the City Web traffic that occurred between January 2001 and the day before its online statistics are last updated. Note that online access to a very small number of them is restricted to internal users.

• A Web page is poor at showing multiple reports all at once while trying to keep different Web browsers happy. Since this Web service uses the same reporting tools as used by our other Web services, you may need to play with it a while in order to be able to get the right reports you want.

• To have a clear and correct understanding of what all the statistical numbers mean, you have to carefully read and understand the verbose description of every report. Any such report without the description or equivalent is meaningless.

• If anyhow a report cannot be generated based on your selected options, the Web service will ignore your choice of rows or columns.

• The unit of all the statistical numbers is visit. A visit is defined as one presentation (successful or not) of a Web site item (existent or not) to a Web client requesting the item.
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